Terms of Service

1. Acceptance of Terms

Welcome to Doclo. These Terms of Service ("Terms") govern your access to and use of the Doclo website (doclo.ai), Doclo SDK, Doclo Cloud platform, and any related services (collectively, the "Services") provided by Doclo ("we", "our", or "us").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you must not access or use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

2. Description of Services

Doclo provides document AI services that enable you to parse, extract, classify, and process documents using artificial intelligence. Our Services include:

2.1 Doclo SDK

An open-source TypeScript library licensed under the MIT License that allows you to build document processing pipelines. The SDK runs in your own infrastructure and connects to third-party AI providers using your own API keys.

2.2 Doclo Cloud

A managed platform that provides a visual workflow builder, hosted infrastructure, analytics, team collaboration features, and API access for document processing at scale.

2.3 Documentation and Support

Technical documentation, guides, examples, and customer support services to help you effectively use our products.

3. Account Registration

3.1 Account Creation

To access certain features of the Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password and any API keys. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Types

We may offer different account types with varying features, limitations, and pricing. The specific terms for each account type will be described on our website or in a separate agreement.

3.4 Age Requirements

You must be at least 18 years old or the age of legal majority in your jurisdiction to use our Services. By using the Services, you represent and warrant that you meet this requirement.

4. User Responsibilities and Acceptable Use

4.1 Compliance with Laws

You agree to use the Services in compliance with all applicable laws, regulations, and third-party rights. You are solely responsible for ensuring your use of the Services complies with laws applicable to you, including data protection and privacy laws.

4.2 Prohibited Activities

You agree not to:

• Use the Services for any illegal, harmful, or fraudulent purpose
• Process documents containing illegal content or content that violates third-party rights
• Attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services
• Use the Services to transmit malware, viruses, or other malicious code
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble the Services (except for the open-source SDK as permitted by its license)
• Use automated means (bots, scrapers, etc.) to access the Services except through our official APIs
• Resell, sublicense, or provide the Services to third parties without our written consent
• Remove, alter, or obscure any proprietary notices on the Services
• Use the Services to compete with Doclo or to build a similar or competitive product
• Circumvent any rate limits, usage restrictions, or security measures

4.3 Content Responsibility

You are solely responsible for all documents, data, and content you upload, process, or transmit through the Services ("Your Content"). You represent and warrant that you have all necessary rights to use Your Content and that Your Content does not violate any laws or third-party rights.

5. Third-Party Services and API Keys

5.1 Bring Your Own Keys

Doclo operates on a bring-your-own-keys (BYOK) model. You are responsible for obtaining and managing API keys from third-party AI providers (such as OpenAI, Anthropic, Google, etc.) and any associated costs. We do not mark up third-party provider costs.

5.2 Third-Party Terms

Your use of third-party services through Doclo is subject to the terms of service and privacy policies of those third-party providers. You agree to comply with all applicable third-party terms. We are not responsible for the availability, accuracy, or conduct of any third-party services.

5.3 API Key Security

You are responsible for keeping your third-party API keys confidential. We encrypt your API keys at rest and in transit, but you should only provide API keys with the minimum permissions necessary for your use case.

6. Intellectual Property

6.1 Doclo's Intellectual Property

Except for the open-source Doclo SDK (which is licensed under the MIT License), the Services and all related intellectual property rights remain the exclusive property of Doclo. This includes our trademarks, logos, documentation, website design, and proprietary technology.

6.2 Open-Source SDK

The Doclo SDK is licensed under the MIT License. Your use of the SDK is governed by that license. The MIT License grants you broad rights to use, modify, and distribute the SDK, subject to the license terms.

6.3 Your Content

You retain all ownership rights to Your Content. By using the Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to process Your Content solely to provide the Services to you. This license terminates when you delete Your Content or close your account.

6.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without any obligation to you.

7. Pricing and Payment

7.1 Pricing Plans

We offer various pricing plans for Doclo Cloud, including a free tier and paid plans. The features, limitations, and pricing for each plan are described on our website. Pricing is subject to change with notice.

7.2 Payment Terms

For paid plans, you agree to pay all fees according to the pricing and billing terms in effect at the time of purchase. Fees are charged in advance on a monthly or annual basis, depending on your plan. All fees are non-refundable except as expressly stated or required by law.

7.3 Billing

You authorize us to charge your designated payment method for all fees due. If payment fails, we may suspend or terminate your access to paid features. You are responsible for providing accurate billing information and updating it as needed.

7.4 Overage Charges

If you exceed the usage limits of your plan (e.g., page processing limits), you may incur overage charges at the rates specified for your plan. We will provide reasonable notice before charging overage fees.

7.5 Taxes

All fees are exclusive of taxes. You are responsible for paying all applicable taxes, including sales tax, VAT, and GST, unless you provide a valid tax exemption certificate.

7.6 Third-Party Costs

Doclo fees do not include costs from third-party AI providers. You are solely responsible for any costs incurred from your use of third-party services through your own API keys.

8. Service Availability and Support

8.1 Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, which we will communicate in advance when possible.

8.2 Support

Support availability and response times vary by plan. Free tier users have access to community support. Paid plans include varying levels of support as described on our website. Enterprise customers may negotiate custom support terms.

8.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will provide reasonable notice before making material changes that negatively affect your use of the Services.

9. Data Processing and Privacy

9.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.2 Data Processing

Documents processed through Doclo Cloud are handled transiently by default. We do not retain document content beyond what is necessary to provide the Services unless you configure custom retention settings.

9.3 Data Processing Agreement

For enterprise customers processing personal data subject to GDPR or similar regulations, we offer a Data Processing Agreement (DPA). Contact us to request a DPA.

9.4 Zero Data Retention Options

We offer various Zero Data Retention (ZDR) options for customers with strict compliance requirements. Contact us to learn more about ZDR configurations.

10. Confidentiality

10.1 Definition

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

10.2 Obligations

Both parties agree to protect the other party's Confidential Information using at least the same degree of care used to protect their own confidential information, and to use Confidential Information only as necessary to fulfill obligations under these Terms.

10.3 Exceptions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known prior to disclosure; (c) is rightfully obtained from a third party; or (d) is independently developed without use of Confidential Information.

11. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, DATA, OR RESULTS OBTAINED THROUGH THE SERVICES.

DOCUMENT AI RESULTS MAY CONTAIN ERRORS. YOU ARE RESPONSIBLE FOR VERIFYING THE ACCURACY OF ANY EXTRACTED DATA BEFORE RELYING ON IT FOR CRITICAL DECISIONS.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL DOCLO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
• ANY CONTENT OBTAINED FROM THE SERVICES
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT
• ERRORS OR INACCURACIES IN DOCUMENT PROCESSING RESULTS

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Doclo, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your Content or any data you process through the Services
• Your violation of any applicable laws or regulations

14. Term and Termination

14.1 Term

These Terms are effective from the date you first access or use the Services and continue until terminated.

14.2 Termination by You

You may terminate your account and stop using the Services at any time by contacting us or through your account settings. Termination does not entitle you to any refund of prepaid fees.

14.3 Termination by Us

We may suspend or terminate your access to the Services at any time, with or without cause, with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, non-payment of fees, or conduct that we believe is harmful to other users or our business.

14.4 Effect of Termination

Upon termination, your right to use the Services will immediately cease. We may delete your account data after a reasonable period following termination. Sections that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and indemnification.

14.5 Data Export

Upon request made before termination, we will provide you with a reasonable opportunity to export your data from Doclo Cloud.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal dispute, you agree to contact us and attempt to resolve the dispute informally. We will attempt to resolve the dispute through good-faith negotiations for at least 30 days.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

15.3 Jurisdiction

Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

15.4 Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Doclo concerning the Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction.

16.5 Notices

We may provide notices to you via email, posting on the Services, or other reasonable means. Notices to us must be sent to founders@doclo.ai.

16.6 Force Majeure

Neither party will be liable for any failure or delay in performance due to causes beyond their reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.7 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

16.8 Export Compliance

You agree to comply with all applicable export and import laws and regulations. You will not use the Services in any country subject to U.S. embargo or in violation of any applicable sanctions.

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email (if you have an account) or by posting a notice on our website at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Services before the changes take effect.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: founders@doclo.ai
• Subject Line: Terms of Service Inquiry